Boiler Installations, Boiler Servicing and Repairs
These Terms of Business form part of the
offer for the supply of goods and/or services made by Virtue Heating and Cooling to the
Customer and shall become binding upon the Customer’s acceptance of such offer. This
agreement is a written agreement and any variations to that agreement ought to be made in
writing.
1. Price
We will carry out the work set out on your quote for the price that is stated under
the following terms of business. All prices exclude VAT.
2. Your Quote
Your quote, together with these terms and conditions, sets out the entire
agreement between you and us. Nobody else will be able to benefit from this agreement.
This agreement is governed by the laws of England and Wales. The quote will be valid for 60
days after the date quoted, if the work isn’t carried out within this timeframe we will
re-quote and prices may vary. In the absence of a quote i.e. an emergency boiler repair, we
will charge an hourly rate for any work completed. You will be informed of this charge before
we commence work and we will make a legally binding agreement. Note that there is a
minimum charge of one hour.
3. Deposit You must pay the deposit of 50% shown on your quote when you accept the
quote. You must pay the remaining quoted price for the work when we have finished the
installation and you are satisfied with the work.
4. Balance
Full balance to be paid on the day work is completed, we accept payment by
credit/debit card, bank transfers or cash payable to Virtue Heating and Cooling .
5. Late Payment
If you do not settle your outstanding balance immediately on completion of
work, you will incur late payment charges which could also affect your credit file. Interest
will be added daily in line with the current Bank of England base rate plus 8%, until the debt
is fully clear as per ‘Late Payment of Commercial Debts (interest) Act 1998’ (Interest is
calculated per annum-pro rata).
6.Title to Materials
6.1 Ownership of the Materials shall not pass to the Customer until the Company has
received payment in full for :
a) the materials and
b) all other amounts that have fallen due to the Company from the Customer on or before
the date on which payment for the materials has been made in full.
6.2 If a customer decides they no longer want the materials requested once installation has
been carried out, Virtue Heating and Cooling will charge appropriate labour rates for the
removal of such materials and will cover the costs of purchasing such materials in the first
instance. In addition, the original invoice for the work remains entirely valid and must be
paid in full.
7. Guarantees and Warranties Guarantees and Warranties – The boiler itself will be
registered by us, and guaranteed by the manufacturer. The manufacturer’s guarantee will
depend upon the manufacturer and model of the boiler. The validity of the manufacturer’s
guarantee will be subject to the boiler being serviced every 12 months by a Certified Gas
Safe engineer.
7.1 The Guarantee will become null and void if:
(a) any of the work completed and/or materials installed by Virtue Heating and Cooling is
subject to misuse or negligence by anyone other than our company or its Engineers;
(b) any of the work completed and/or materials installed by Virtue Heating and Cooling is
repaired, modified or otherwise tampered with by anyone other than our company or its
Engineers;
(c) the Customer has failed to service any of the materials installed by our
company in accordance with the manufacturer’s recommendations;
(d) the Customer has failed to carry out any supplementary work that was recommended by
our company or the Engineer as being necessary at the time the work was completed; or
7.2 The Guarantee shall not apply to work performed by Virtue Heating and Cooling :
(a) in respect of blockages of waste and/or drainage systems or similar;
(b) at the instruction of the Customer against the oral or written advice of Virtue Heating
and Cooling ; or (c) on installations that are of inferior quality or that are over ten years old.
7.3 Virtue Heating and Cooling shall accept no liability and shall not be held responsible for
any loss, damage or defect (whether direct or consequential) resulting from the unsuitability
of any materials supplied by the Customer.
7.4 Nothing in these Terms of Business excludes or limits the liability of Virtue Heating and
Cooling for death or personal injury caused by our company’s negligence or for any other
matter in respect of which it would be illegal for Virtue Heating and Cooling to attempt to
exclude its liability.
7.5 In the event of a complaint relating to any service or installation in a property Virtue
Heating and Cooling must be given the opportunity to address the issue by re-visiting the
property to resolve any alleged complaint. We cannot be held responsible if the opportunity
to fully address the matter is not afforded to us.
7.6 No allowance has been or will be made by Virtue Heating and Cooling for making any
work good, unless specifically requested. In no instance can our company be held
accountable for failures or defects arising from any preexisting plumbing or workmanship in
the property.
8. Dangerous Materials
The price we quote does not include the cost of removing any
dangerous waste materials, such as asbestos, that we could not reasonably identify when we
gave you your quote. You can call a specialist contractor to remove these dangerous
materials or we may be able to arrange for them to be removed at an extra cost. When
asbestos is removed you will need to produce a ‘clean air’ certificate, which you can get
from the asbestos removal company, before we can continue to work at your property.
9. Non-Dangerous Materials
The price we quote includes the safe removal of all
non-dangerous materials, including your old boiler and central heating parts we replace.
10. Time Frames / Delays to work
Any time frames we give you are our best estimates and
we will do what we can to keep to those time frames. Where there are likely to be delays we
will let you know as soon as possible and agree new time frames with you, this includes
materials/part orders and deliveries from time to time. The time it takes us to complete the
work has no effect on the price we quoted you. If your installation is delayed, rescheduled or
overruns, Virtue Heating and Cooling will not be held liable for any potential loss of
earnings, annual leave or time away from work.
11. Lifting Flooring
We may need you to lift carpets or take up all or some other floor
coverings, including tongue-and-grooved floor coverings and parquet hardwood, rubber or
tiled floors, so we can complete the work. We will give you as much notice as possible if we
need you to do this. If it is agreed that we do any of this work for you we will not be
responsible for any damage caused.
12. Damage / Redecoration
We will take care to carry out the work without causing damage
to your property. If we cause unnecessary damage because of negligence we will put it right.
Sometimes the work means we have to create access if there is not enough room for
pipework or wiring in place to install the boiler, this can cause damage to things like inside
and outside finishing such as wall coverings and paint. You may need to redecorate, repair or
restore certain areas once the work is completed this is not included in the price we quoted
and you will be responsible for this.
13. Boxing in of Pipework
The quotation does not include boxing in of any pipework.
14. Landlords Permission (If Required)
If you are a tenant, you will need your landlord’s
permission before you can allow us to start the work, and we may need you to give us
evidence that you have got this permission. If we carry out work at the landlord’s property
and you have not got permission or have given us false or inaccurate information, you will
compensate us for any losses we suffer because of your failure to get your landlord’s
permission.
15. Listed Buildings
If your property is a listed building, it is your responsibility to make sure
that you get any permission you need before we start the work, and we will need evidence
from you that you have got this permission. If you do not get the permission you need, you
may be prosecuted in the criminal courts. We will not be able to start any work if you have
not got the appropriate planning permission or if you are unable to give us evidence that
you have this permission. If we carry out work at your property and you have given us false
or inaccurate information, you will compensate us for any losses we suffer because of your
failure to get the permission you needed, which may include court fines and penalties
16. Gas & Electricity Supply
You will need to have an adequate gas and electricity supply to
your property before we can start the work.
17. Cold Water Pressure and Flow Rate
We would have tested your cold water pressure and
flow rate at the time of quoting, this will be recorded and relayed to the customer.
18. Existing System
Where we have connected new equipment to your existing system, we
cannot accept responsibility for the cost of repairing or replacing parts of your existing
system that later develop faults including any water or gas leaks.
19. Cleaning Your System
We will carry out a hot chemical flush with your new boiler
installation to remove sludge and other waste from your central heating system. If you need
a deeper clean, we will recommend your system is Power flushed (this will be an additional
cost). Our engineer will also tell you what other work is needed to avoid future problems.
We may suggest you correct any design faults that may cause the problem to return.
20. Beyond Our Control
We cannot be responsible if we cannot meet our responsibilities
because of things beyond our control including, for example, poor weather conditions,
industrial disputes, strikes and pandemic situations.
21. Our workforce
To carry out the work as quickly as possible, we may use any of our
approved installers. All installers that we use are fully qualified, Gas Safe registered and carry
identity cards. We are responsible for the approved installers we use.
22. Our right to cancel
We can cancel this agreement at any time by giving you written
notice. If we cancel this agreement without good reason, we will pay you any reasonable
costs you have to spend or losses you suffer as a direct result of our cancellation. These
Terms of Business, and all other contractual rights and obligations arising between the
Customer and the Company, shall be governed by, and construed in accordance with, the
laws of England and Wales and shall be subject to the non-exclusive jurisdiction of the courts
of England and Wales. Please also refer to our Privacy Policy Statement.
Virtue Heating & Cooling Limited | Registered in England and Wales with company registration number 13523951
VAT number: 427965064 | Registered address: 540 London Road, Isleworth, TW74EP | contact@virtueheating.co.uk t: 020 8890 100
© Virtue Heating and Cooling ltd 2023, All rights reserved
